Updated Date: November 3, 2026

This policy page explains how we collect, use, and protect your personal information when you visit our website, make a reservation, or participate in our activities.

When you make a reservation or contact us, we may collect:

• Your name, email address, and phone number.
• Reservation details, including dates, times, and number of participants.
• Payment and billing information.
• Emergency contact and participant information when needed for safety.
• Information you provide through booking forms, waivers, or customer communications.

Our website may also collect basic technical information, such as browser type, device information, and website usage data.

We use your information to:

• Process and manage reservations.
• Collect payments and issue refunds.
• Send booking confirmations, reminders, and schedule updates.
• Communicate cancellations and weather-related changes.
• Manage participant waivers and safety requirements.
• Respond to questions and improve our services.

Online reservations and payments may be handled by third-party booking and payment providers. These providers process information according to their own privacy and security policies.

We may share necessary information with service providers that help us operate our website, manage reservations, process payments, and communicate with customers.

City Kayak does not sell your personal information for money.

We may share information when necessary to provide our services, comply with legal requirements, protect customer safety, or protect our business and customers.

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the customer experience. You can manage cookies through your browser settings.

We take reasonable steps to protect personal information from unauthorized access, loss, or misuse.

We retain information as long as reasonably necessary to manage reservations, maintain business records, meet legal requirements, and resolve disputes.

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information. To submit a privacy request or ask a question about your information, please contact us.

Minors participating in City Kayak activities may require parent or legal guardian consent and completion of applicable waivers and safety documentation.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

By using our website or making a reservation, you acknowledge this Privacy Policy.